When accessing a shared mailbox using Outlook from your individual account, all sent messages will be placed into your individual Sent Items folder. If you need these items to be placed in the Sent Items folder for the shared mailbox (e.g. if it is sensitive information that should not be retained outside of the shared mailbox), there are two options.
Submit a ticket through ESC (http://uoft.me/esc) requesting that the shared mailbox account be modified so that copies of sent messages will be saved in both the sender’s personal account and the shared mailbox. This will affect everyone accessing this particular shared mailbox using Outlook.
Have your local IT support staff assist with making an Outlook registry edit to change the behaviour of messages sent from shared mailboxes. For instructions on how to do this, please send a request through ESC (http://uoft.me/esc). Note that this fix applies only to the machine on which it was installed.
CAUTION: These two options conflict with each other and should not be used together. Using both at once may cause excess duplicates of sent items or other issues.
When accessing a shared mailbox on the web at mail.utoronto.ca, sent messages are saved in the shared mailbox Sent Items folder by default. The fixes above will not affect web access settings.