A common issue occurs where users cannot access a shared folder in SharePoint Online. This only occurs when a specific folder has been shared with a user, not the entire site. Users see an Access Denied message when browsing to a shared folder or a file within a shared folder.

Instructions

Provide step-by-step instructions:

1. Go to your site and select the gear icon (top right corner) > Site information > View all site settings > Site collection features.
2. If Limited-access user permission lockdown mode is Active, Deactivate this feature.

Related Links

Microsoft Support has published the following link(s) on this topic:

• https://docs.microsoft.com/en-us/sharepoint/support/sharing-and-permissions/cannot-access-shared-folder